In today’s rapidly evolving digital landscape, businesses are increasingly turning to outsourcing to stay competitive and secure. In today’s article our Chief Commercial Officer Mark Wilkinson, shares expert insights on when and why companies should consider outsourcing, the key priorities to focus on, and how digital innovation is reshaping outsourcing decisions. With cybersecurity emerging as the fastest-growing service area, the importance of proactive measures and comprehensive solutions are even necessary to protect against ever-growing threats. Join us as we delve into the strategic advantages of outsourcing and how razorblue is helping businesses navigate the complexities of the digital age.

1. When should companies/organisations outsource in your opinion?

“In my experience, companies should consider outsourcing when they need scalability and flexibility. IT requirements often fluctuate with business growth, and outsourcing allows businesses to adapt quickly without the complexity of expanding an in-house team. Outsourcing also makes sense when organisations are looking to reduce operational costs.

Partnering with a managed IT provider means they benefit from specialised expertise without the overheads of building an internal team. Additionally, it alleviates the burden of managing employee absences, such as sickness and holidays, while providing access to seasoned professionals who bring a wealth of experience to the table. It also allows businesses to focus on their core strengths—whether that’s product development, customer service, or sales—while the technical demands are handled by external experts.”

2. What should companies prioritise when outsourcing?

“Security should be the top priority when outsourcing. The cybersecurity landscape is constantly changing, and it’s crucial that the IT partner has a strong security infrastructure in place, that works to detect hackers and potential vulnerability risks before they can even have impact. At razorblue, we take cybersecurity extremely seriously and work proactively to protect our clients’ data and systems from potential threats.

Quality of service is another critical factor. Businesses need to ensure their outsourcing partner delivers consistently, with minimal downtime and fast response times. It’s important to view outsourcing as a long-term partnership rather than a short-term solution, your partner needs to learn how your business operates to tailor bespoke solutions to suit.
Finally, adaptability should be a priority. The pace of technological change is relentless, and companies need an IT partner that not only keeps up but also anticipates future trends and innovations.”

3. How is the rapid nature of change in digital innovation impacting outsourcing decisions?

“The rapid pace of digital innovation is a major factor driving many companies to outsource. One of the most pressing trends we’ve observed is the sharp rise in cyberattacks, which has significantly increased the risks facing businesses. For small in-house IT teams, it’s becoming nearly impossible to manage everything—from defending against hackers and keeping systems updated, to handling infrastructure management, cloud migrations, data backups, and day-to-day staff issues. This growing complexity is prompting more businesses to turn to outsourcing, ensuring they have access to specialised expertise and can focus on core operations without compromising security or efficiency.

Moreover, AI and automation are transforming business processes by streamlining tasks, improving decision-making, and enhancing customer experiences. Outsourcing to IT partners experienced in these technologies allows businesses to leverage AI without heavy internal investment. These partners help integrate AI into existing workflows, boosting efficiency, reducing costs, and providing a competitive edge in a rapidly evolving market.”

4. What’s been the largest growth area within the services you provide over the past year and why?

“Over the past year, cybersecurity has been the largest growth area for razorblue. With the rising frequency and sophistication of cyber-attacks, businesses of all sizes are prioritising cybersecurity. Organisations are realising that a proactive approach is essential, and they are seeking comprehensive solutions to protect against growing threats. Demand for our managed security services, which include 24/7 monitoring, threat detection, and incident response, has increased significantly.

Hence, we launched our newest managed security services this year, offering a complete range of solutions, including vulnerability management, Managed Detection and Response (MDR), a 24/7 Security Operations Centre (SOC), Cyber Essentials and Cyber Essentials Plus verification, as well as user awareness training with targeted campaigns. While technical security measures are crucial, educating staff is equally important, as untrained employees can create vulnerabilities that attackers are quick to exploit.”

As businesses navigate the complexities of the digital age, outsourcing emerges as a strategic solution to enhance efficiency, security, and innovation. By partnering with experienced IT providers like razorblue, companies can focus on their core strengths while leveraging specialised expertise to stay ahead of the curve. Don’t wait until it’s too late—take proactive steps today to secure your business’s future and drive sustainable growth. Contact razorblue to learn more about how our comprehensive outsourcing solutions can benefit your organisation.