Transitioning from an in-house IT role to working for a Managed Service Provider like razorblue has been a fantastic opportunity to expand my skills and perspective. Moving from the familiar infrastructure of a single organisation to handling the ever-changing needs of multiple clients has been challenging, but it’s also been incredibly rewarding. Every day brings a new set of environments to adapt to, technologies to learn, and unique problems to solve. The MSP world runs at a fast pace, and balancing multiple clients’ critical infrastructures has pushed me to grow in ways I hadn’t imagined. I’ve not only had to expand my technical skills but also become much more agile in my approach. It’s been a journey of constant learning and adapting, and I’ve become a better professional because of it.

Looking back on this past year at razorblue, I’m honestly amazed at how much the team, and I have accomplished. In just 12 months, I’ve been involved in more complex infrastructure projects than in the last 12 years of my career! The sheer variety has kept me on my toes and taught me so much. From rolling out cloud solutions to orchestrating network overhauls and strengthening cybersecurity measures, each project has been an opportunity to stretch my skills further and stay engaged.

At razorblue, travelling to different client sites has also been a great way to tackle diverse challenges and build stronger client relationships. Each new location brings its own challenges, and I’ve had to tackle everything from creating detailed technical blueprints to making sure projects run smoothly, down to the smallest detail. Wearing multiple hats is a part of the job, and I’ve learned to navigate between technician, strategist, and communicator. One of the biggest learning curves has been bridging the gap between the technical and non-technical worlds, translating complex IT language into terms that resonate with non-technical stakeholders. It’s a challenge, but it’s also incredibly satisfying to see everyone aligned and working towards the same goal.

One of the biggest takeaways for me has been the importance of clear communication with both technical and non-technical stakeholders. This job isn’t just about technical know-how; it’s about making sure everyone, from the tech teams to C-level execs, understands how what we’re doing impacts their business. Finding ways to simplify technical explanations without losing the key points is an art, and it’s one I’ve had to refine quickly. These softer skills—presenting information in a clear, relevant way, and ensuring that we’re all on the same page—have been crucial to keeping projects on track and making sure client expectations are met and, ideally, exceeded.

The culture at razorblue has also made a huge impact. Working with a team that embraces challenges and sets high standards has been both inspiring and motivating. Every project feels like a team effort, and our combined strengths have enabled us to tackle some incredibly complex technical challenges. The past year has truly shown me how powerful collaboration can be when it’s driven by shared goals and a commitment to doing excellent work.

Looking ahead, I’m excited to keep growing and tackling whatever comes our way. Every new project is a chance to learn something new, to push boundaries, and to keep building on what we’ve achieved as a team. With each challenge, the bar gets raised, and I know razorblue will keep rising to meet it. I can’t wait to see where the next chapter takes us!

Written by Dan Peake – Infrastructure Engineer