Service Status
ITH Pharma
ITH Pharma Ltd were established in April 2008 . The firm specialises in aseptic compounding supplying the NHS and private hospitals across therapy areas such as Parenteral Nutrition, Chemotherapy, and CIVAS. Their services cater to all age groups, ensuring precise solutions for adults, paediatrics, and neonates. ITH Pharma bring extensive expertise to meet hospital needs.
Since September 2021, razorblue has proudly supported ITH Pharma with a comprehensive suite of managed IT services. Our tailored managed IT services encompass cloud servers, backup solutions, Microsoft 365, cloud firewall, Sophos AV, and Mimecast email security. These services ensure the integrity, security, and efficiency of ITH Pharma’s IT infrastructure, vital for the seamless operation of their pharmaceutical services.
We have cultivated a positive and trusting relationship with ITH Pharma’s key stakeholders. Through open communication and proactive problem-solving, we identify and implement innovative solutions to address their evolving needs. Our approach is collaborative and consultative, ensuring alignment with ITH Pharma’s business objectives and IT requirements.
ITH Pharma approached us due to concerns, , particularly regarding security and system integrity. Recommended by another local provider, they chose razorblue based on our reputation for excellence and our ability to manage complex IT challenges.
Our onboarding process with ITH Pharma proceeded smoothly. We provided extensive onsite IT support during the transition period, Meticulously documenting their systems and procedures, we ensured a seamless transition to our managed IT services. Establishing a cloud platform and migrating their services led to immediate improvements in performance and reliability.
ITH Pharma retains an onsite IT technician, with whom we collaborate closely on support cases. This collaboration underscores our commitment to providing comprehensive IT support tailored to our clients’ specific needs. Our partnership with ITH Pharma exemplifies our dedication to delivering reliable, tailored IT solutions that empower our clients to focus on their core operations with confidence.
- Enhanced network performance and reliability.
- Improved infrastructure organisation and resilience.
- Ensured comprehensive documentation for future support.
- We now provide proactive and continuous IT support.
"razorblue's exceptional expertise transformed our network into a reliable backbone for our critical pharmaceutical services. Their meticulous approach, from reorganising our infrastructure to seamless upgrades, ensured minimal disruption. Their dedication, evident in round-the-clock support and detailed documentation, provided invaluable stability during this time. razorblue's commitment to excellence exceeded our expectations, safeguarding our operations and setting them up for the with the resiliency needed for the future."
Challenge:
In addition to providing Managed IT services ITH Pharma, were facing significant challenges with their network infrastructure which made management complicated.
The infrastructure they previously had in place was disorganised with poor cable management due to poor patch management and installation over the years. They needed a solution that streamlined their infrastructure so it could operate more efficiently as in its previous state, it posed a risk to their operations; a simple accident, like someone tripping over cables, could potentially disrupt the entire network.
Their network infrastructure also lacked (do we mean lagged?) which meant it was challenging to manage and thus made it more complicated to support the network effectively. Without a clear understanding of the existing infrastructure, any attempts to make changes or improvements were risky, potentially causing network-wide disruptions.
Solution:
razorblue stepped in to systematically address ITH Pharma’s network issues and find a more streamlined solution. The initial focus was on tidying and organising the network infrastructure. The team restructured the setup by moving servers and switches into new designated cabinets, reducing clutter, and enhancing the network’s resilience. This reorganisation was crucial as it streamlined troubleshooting processes, allowing for quicker identification and resolution of issues, consequently minimising downtime.
Moreover, razorblue replaced outdated and underperforming equipment with enterprise-grade solutions. This upgrade significantly bolstered the network’s performance and reliability, ensuring smoother operations for ITH Pharma’s critical pharmaceutical services.
Central to the solution was the creation of detailed documentation. razorblue meticulously traced and documented the network layout, generating comprehensive diagrams and plans. This documentation became the backbone for future support and improvements, providing a clear roadmap for managing the network effectively. By ensuring all cables were properly mapped and devices systematically placed, the team mitigated the risk of accidental disruptions and enabled more straightforward future modifications.
Testing was also a critical part of the process. The team rigorously evaluated various devices, including laptops, desktops, and tablets, across various locations within the building. This meticulous testing ensured robust connections and optimal performance, guaranteeing a reliable network across ITH Pharma’s operations on a range of devices in various locations.